In an emergency always dial 999

If you’ve been mugged, badly hurt, or attacked in any way, or if you’ve just seen a serious crime being committed, then you should ring 999 as soon as possible.

Your call should be answered within ten seconds. A trained staff member will ask you to describe what has happened and where you are. They may ask if you need any other emergency services, such as an ambulance.

If the situation is an emergency, a police officer will come to the scene to talk to you. They’ll ask you to explain what happened, and they can help you decide what to do next.

How to report non-emergency crimes

If you want to report a minor crime, such as a stolen mobile phone, you should go to your nearest police station to report it, or call your local police in England, Scotland, Wales and Northern Ireland by dialling 101.

You should call 101 to report crime and other concerns that do not require an emergency response. For example, if:

  • Your car has been stolen
  • Your property has been damaged
  • You suspect drug use or dealing in your neighbourhood

Or to:

  • Report a minor traffic collision
  • Give the police information about crime in your area
  • Speak to the police about a general enquiry

How to report crime anonymously

If you want to report a crime, but you do not want to be identified to the police, call Crimestoppers on 0800 555 111.

Crimestoppers will ask questions about the crime you have information on but will never ask questions about you. If you are at all concerned your call could be traced, reassure yourself by dialling 141 before 0800 555 111, which blocks your phone number. Or use a phone box – it’s free. Because Crimestoppers is an 0800 number, calls are free from a landline and don’t show up on a BT or cable phone bill.

Alternatively, you can report a crime anonymously with Crimestoppers online.

How to report anti-social behaviour

The first step is to speak to members of your local neighbourhood policing team (their details are available from their neighbourhood page. These teams work closely with residents to help stop anti-social behaviour, so they need to know what’s happening in your area. They can provide support and advice, and help you decide how to handle the situation. If you and your neighbour are tenants of a social landlord (the council or a housing association), you can also report it to your landlord.

If the anti-social behaviour is affecting your quality of life, or making you fear for your safety or the safety of others, contact your local police station directly. Staff working there will help you file a complaint.

If the problem is noise-related, your local council could become involved, as councils, rather than police, often deal with noise problems.

The introduction of the Community Trigger gives victims of anti-social behaviour the right to request a review of their case and, where the case meets a locally defined threshold, to bring agencies together to take a joined up, problem-solving approach to find a solution. Further information can be found here.

How to report a hate crime

Hate crime is any crime that is prejudice or hostility about:

  • Race – including culture, nationality and language
  • Religion and belief
  • Sexual orientation
  • Transgender identity – including anyone who is transsexual, transgender, transvestite or who holds a Gender Recognition Certificate
  • Disability – including physical or mental impairment, or learning disabilities

If you think you’ve been a victim of hate crime, you should report it to the police as soon as possible. Some police forces have dedicated officers to deal with particular types of hate crime.

If you do not want to go direct to the police, you can also report the crime online at report-it.org.uk or, in Northern Ireland, via the PSNI.

How do I report fraud?

You can report a fraud to Action Fraud any time of the day or night using their online fraud reporting toolopens in a new window or by calling 0300 123 2040.