The Victims’ Commissioner’s Office is currently undertaking a review into how criminal justice agencies monitor victims’ satisfaction and use this information to improve service provision.
It is investigating how victim satisfaction is measured across the criminal justice system; criminal justice agencies, police forces, Police and Crime Commissioners and some key victim service providers have been invited to take part. The review will look at the way in which victim satisfaction is measured and how the data is used to improve services for victims and witnesses. The aim is to identify any gaps in the data, identify and disseminate any good practice and make recommendations that will help to improve how victims’ views are taken into account, ultimately leading to improved services for victims and witnesses.
It will be published later this year.