Our privacy policy is designed to tell you about our practices regarding the collection, use and disclosure of information that you may provide via the website.

Ways that we collect information

The Victims’ Commissioner gathers information relating to site usage. Any information gathered is primarily for internal use to allow us to refine and improve our customer service.


What are cookies?

A cookie is a piece of data stored on your computer, mobile phone or tablet when you visit a website. It’s stored within your website browser, and then subsequently sent back to the same website by your browser. The cookie helps the website to recognise your specific browser and computer when you return.

Cookies on are divided into first-party cookies and third-party cookies.

First-party cookies, such as the Google Analytics cookie, only ever send information back to the original provider. Third-party cookies, such as YouTube, use information from other sites, including Twitter and Facebook, to deliver a more personalised experience. For example, if you share on Facebook a lot then you’ll see Facebook as an option to share a page on the website.

Cookies on

We use first-party cookies to capture anonymous website usage in Google Analytics giving us data that includes the pages that you visit and the documents that you download, how long you spend on pages and how you found our site. By interpreting this data we can anticipate website traffic usage and improve your website experience in terms of being able to find and use the information on the site.

We use third-party cookies to enable you to use social media functions such as sharing pages on Twitter or Facebook or watching YouTube videos on the website. This also provides us with anonymous data that we can analyse to find how our information is shared outside of the website.

Cookie Usage
1st party cookies
Google Analytics


We use Google Analytics to gain insight into how visitors interact with the site. We use this data to improve and enhance user experience and roll out future changes with new and returning visitors in mind. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. If you opt out your experience of the site will not change. However, we will be unable to anonymously analyse your use of the website and make appropriate improvements.More information on Google Analytics and cookies

Opt out of Google Analytics

3rd party cookies
YouTube is a video-sharing website that allows you to view videos on the site. The cookie is used to allow you to “share” a YouTube video via other social networking sites. If you opt out you will not be able to view or play YouTube videos on the website. More information on YouTube cookies

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files placed on your computer, to help the website analyse how you use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Opt out of Google Analytics