The Victims’ Commissioner’s Office has produced a series of standards following the reviews into victims’ services. The Victims’ Commissioner’s Standards are based on the findings from the reviews. They intend to support criminal justice agencies in their implementation of some of the recommendations as set out in the reviews.

These standards will enable agencies to establish a baseline upon which they can measure their own performance and quality when delivering victims’ services, securing a positive change for those affected by crime.


A review of complaints and resolution for victims of crime

Published in January 2015, the report found that there needed to be a change in culture rather than a change in policies to close the gap between what agencies were saying and what victims were experiencing.

Victims’ Commissioner’s Standards: Complaints Handling


The Silenced Victim: A review of the Victim Personal Statement

Published in November 2015, the report found that there needed to be an improvement in the way that criminal justice agencies carried out their obligations regarding the Victim Personal Statement process to victims.

Victims’ Commissioner’s Standards: Delivering the VPS Process