Using this website

The Office of the Victims’ Commissioner for England and Wales is responsible for the content of this website. The Ministry of Justice is responsible for its technical aspects. 

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the website using just a keyboard
  • navigate the website using speech recognition software
  • listen to the website using a screen reader 

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you can’t access part of this website

If you need information on this website in a different format, you can contact us:



Office of the Victims’ Commissioner
Clive House 5th Floor
70 Petty France

Reporting accessibility problems 

We’re always looking to improve the accessibility of this website.

If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact giving details of the issue and any assistive technology you are using.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Visiting us in person

Please let us know if you have any requirements so we can make arrangements for your visit. 

Our address is:

Office of the Victims’ Commissioner
Clive House 5th Floor
70 Petty France

Technical information about this website’s accessibility

The Office of the Victims’ Commissioner is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance issues listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • There is no visible focus on the ‘search’ button once the search bar is expanded. This fails WCAG 2.1 2.4.7 AA (Focus Visible).
  • Zooming and scaling is disabled on some pages. This fails WCAG 2.1 1.4.4 AA (Resize Text).
  • The search button in page menus does not have a descriptive accessible label so that screen reader users can understand its purpose. This fails WCAG 2.1 4.1.2 A (Name, Role, Value).
  • The text for ‘menu’ changes colour when zoomed in at 200% or higher, and fails minimum colour contrast requirements. This fails WCAG 2.1 1.4.4 AA (Resize Text) and 1.4.3 AA (Contrast – Minimum).
  • The cookie banner has reflow and colour issues. This fails WCAG 2.1 1.4.4 AA (Resize Text) and 1.4.3 AA (Contrast – Minimum).
  • Keyboard users cannot access the hamburger menu in mobile view. This fails WCAG 2.1 1.4.10 (Reflow).
  • Accordions on the Help for Victims Page do not reflow in line with the page, when zoomed in at 400% or in mobile view. The image icons overlap the text, blocking content. This fails WCAG 2.1 1.4.10 (Reflow).
  • The colour used as the keyboard focus indicator fails minimum colour contrast requirements. This fails WCAG 2.1 1.4.3 AA (Contrast – Minimum).
  • The colours used in images in PDF documents fail colour contrast requirements. This fails WCAG 2.1 1.4.3 AA (Contrast – Minimum).
  • Some images do not have a text alternative or use inappropriate descriptions so people using a screen reader cannot access the information. This fails WCAG 2.1 1.1.1 A (non-text content).

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

There are a number of inaccessible PDFs and Microsoft Word documents on the website.

While the accessibility regulations don’t require fixing PDFs or other documents published before 23 September 2018, we plan to fix those that are essential to providing our services, or replace them with accessible HTML pages by September 2020.

We will work with content editors to create or commission accessible PDFs, or, better, to replace them and other documents with HTML pages.

WordPress code and plug-ins

Some pages don’t meet the “success criteria” of the international WCAG 2.1 AA accessibility standard due to proprietary WordPress code (used in plugins). For example, there is a Twitter feed on the home page where the grey colour used for ‘Victims’ Commissioner Retweeted’ text does not have sufficient colour contrast. This fails WCAG 2.1 1.4.3 AA (Contrast – Minimum).

While these are minor issues which we believe to have minimal or no effect on accessibility, we are keeping up to date with the WordPress accessibility community who are continuously releasing accessibility fixes.

How we tested this website

We tested a representative sample of pages using the W3C conformance validator, the WAVE web accessibility evaluation tool developed by, and North Carolina State University’s Color Contrast Analyzer for Chrome.

The tests on the website were carried out by the Ministry of Justice.

What we’re doing to improve accessibility

We are working to fix the issues listed in this statement. We will fix minor issues by December 2020. Any major changes will be incorporated into the redevelopment of this website in 2021.

We will provide training for new Victims’ Commissioner staff who are responsible for updating the content of the website. We will also provide an information guide for regular updates to the website. 

We will continue to work with Victims’ Commissioner staff to ensure that text alternatives meet accessibility regulations.

We will monitor the accessibility of this website on an ongoing basis and fix any accessibility issues reported to us.

This statement was last updated on 17 September 2020.