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Accessibility statement

This statement applies to content published on victimscommissioner.org.uk.

The Victims’ Commissioner is responsible for the content of this website. The Ministry of Justice is responsible for the technical aspects.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the website using just a keyboard

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format, you can contact us:

Office of the Victims’ Commissioner
Clive House 5th Floor
70 Petty France
London
SW1H 9EX
Email: victims.commissioner@victimscommissioner.org.uk

Reporting accessibility problems

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact victims.commissioner@victimscommissioner.org.uk giving details of the issue and any assistive technology you are using.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Victims’ Commissioner is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance issues listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Items in the cookie banner do not have sufficient contrast. This fails WCAG 2.1, 1.4.3 AA Contrast (Minimum).
  • Video content does not have an audio description. This fails WCAG 2.1, 1.2.5 AA Audio Description (Prerecorded).
  • Some published documents (PDFs) do not have text alternatives for non-text content. This fails WCAG 2.1, 1.1.1 A Non-text content.

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Embedded videos

Embedded videos hosted on YouTube include non-accessible elements that are native to the video platform. For example this means buttons to play videos are not descriptive enough for screen reader users as the context of the video is not clear. This fails WCAG 2.4.6 AA (Headings and Labels).

What we’re doing to improve accessibility

We are working to fix the issues listed in this statement.

We will monitor the accessibility of this website on an ongoing basis and fix any accessibility issues reported to us.

Preparation of this accessibility statement

This statement was prepared on 11 January 2022.

The website was last tested on 11 January 2022. The tests on the website were carried out by the Ministry of Justice. We completed accessibility checks on a representative sample of pages using keyboard testing and the WAVE automated testing tool.