Are you OK with cookies?

We use small files called ‘cookies’ on victimscommissioner.org.uk. Some are essential to make the site work, some help us to understand how we can improve your experience, and some are set by third parties. You can choose to turn off the non-essential cookies. Which cookies are you happy for us to use?

Google analytics
Name	Purpose	Expires
_ga	These help us count how many people visit on victimscommissioner.org.uk by tracking if you’ve visited before	2 years
_gid	These help us count how many people visit on victimscommissioner.org.uk by tracking if you’ve visited before	24 hours
_gat	These help us to manage how we collect analytics when we have lots of visitors on the site at one time	10 minutes

Google Analytics 4
Name	Purpose	Expires
_ga	Used to distinguish users.	2 years
_ga_MK5F4L3CQJ	Used to persist session state.	2 years

Video Streaming
Name	Purpose	Expires
YouTube	YouTube videos play in privacy-enhanced mode. This mode may set third-party cookies on your computer when you click on the YouTube video player. These cookies will not be personally identifiable.	Read the YouTube policy
Vimeo	Vimeo videos set third-party cookies to enable the video to play and collect analytics data. These cookies do not track individuals.	Read the Vimeo policy

Social Media
Name	Purpose	Expires
Twitter	Twitter widgets may add cookies to help analyse usage and remember your session if you are also logged in to your Twitter account.	Read the Twitter policy

All users
Name	Purpose	Expires
wordpress_test_cookie	This is used to test whether the browser accepts cookies	When you close your browser
PHPSESSID	This is used to link your device to the information sent to the server from your browser. It is typically used to avoid you having to retype information when moving from one page to another.	When you close your browser
ccfw-banner-hidden	Lets us know you have chosen which cookies are used so we can stop the cookie banner appearing when you return to the site.	1 year
ccfw-gtm-allowed	Lets us know you have accepted certain cookies so we can stop them loading when you return to the site.	1 year
ccfw-time	This is used to store the cookie expiry dates so we know when to ask you again for consent.	1 year
info_banner_dismissed	This remembers if an information banner has been dismissed and prevents it from being displayed again.	When you close your browser

Logged in users
Name	Purpose	Expires
wordpress_[hash]	This authenticates you when you log in to the admin area	When you close your browser
wordpress_logged_in	This shows the site that you’re logged in and who you are so you can access the functions you need	When you close your browser
wordpress_sec	If you are logged in as a site admin, this stores your authentication details.	When you close your browser
wp-settings-{time}-[UID]	The number on the end [UID] is your individual user ID from the users database.	1 year

How to get in touch

Media enquiries

For all media enquiries, contact Tom Cracknell, Head of Communications or Clara Long, Communications Manager.

Telephone: 07562 431 727
Email: thomas.cracknell@victimscommissioner.org.uk

Telephone: 07394 030 457
Email: clara.long@victimscommissioner.org.uk

Please note: we do not run an out-of-hours service, but we will endeavour to respond where possible.

Read our latest news and follow us on Twitter.

General enquiries

For all general enquiries, please email victims.commissioner@victimscommissioner.org.uk.

We advise that all communication be sent electronically. However, non-urgent communication can be sent to the following address:

Office of the Victims’ Commissioner
Clive House 5th Floor
70 Petty France
London
SW1H 9EX

Tell us about your experience

If you are a victim or witness of crime and would like to share your experience of the criminal justice system, you can contact us.

Your feedback is important and helps to inform our wider policy work. Tell us about what works well and what needs improving.

Please note: the Commissioner cannot give advice on individual cases, support campaigns or challenge any agency to make different decisions in cases.

See the ‘Tell us about your experience‘ section for more details.

For information on how to make a complaint, see the ‘How to complain‘ section.

Sign up for the VC Bulletin

The VC Bulletin is a regular newsletter, signposting news and updates from the Office of the Victims’ Commissioner. This is aimed at anyone with an interest in the work of the Victims’ Commissioner.

Subscribe to receive the bulletins directly to your inbox.

Our privacy policy explains how we handle your information. We sometimes share information with other organisations so we can respond fully – please say if you don’t want us to do this.