As a victim you have the right to ask why things have gone wrong for you and to have those things put right. You should never be made to feel that you’re asking for special treatment.
When to complain
You can complain to a criminal justice agency (like the police or probation service) if you’ve been:
- treated unprofessionally, disrespectfully or insensitively
- discriminated against for any reason – for example, because of your age or gender
Read about your rights under the Victims Code.
Who to complain to
Make your complaint directly to the organisation you’re unhappy with.
You should get an acknowledgement or a full response within 10 working days.
Courts, sentencing, prison and parole
Victims and witness support
If you’re not satisfied with the response
If the organisation doesn’t respond or you’re not satisfied with the response, ask your MP to refer your complaint to the Parliamentary and Health Service Ombudsman.
Have your say
Please be aware that the Victims’ Commissioner can’t champion individual cases or challenge criminal justice agencies to make different decisions.
However, we’re here to listen if you’re willing to tell us what went wrong. Your experience can help us campaign for better services for victims.