Annual Victims’ Survey 2024

This report highlights key findings including low victim confidence in the criminal justice system. Concerningly, confidence in the criminal justice system was particularly low for victim groups that are more likely to be victimised such as females, LGBT+ and disabled people. Whilst some victims were satisfied with their experience of the criminal justice system, too many faced delays and received insufficient communication, poor treatment, a lack of support.

• The report explores victims’ experiences with the criminal justice system between January 2021 and December 2024.
• 6,581 victims from across England and Wales completed the survey, the largest one undertaken by the Victims’ Commissioner to date.

Commenting on the report and its findings, the Victims’ Commissioner, Baroness Newlove, said:

“This year’s Victim Survey is the largest ever, with over 6,500 voices sharing their experiences. For me, these voices matter. They are telling us not only what is working, but crucially where the system is failing victims, the very people it is meant to protect.

“One of the most striking and most worrying findings is the lack of confidence in the fairness and effectiveness of the criminal justice system. Most concerning of all, many victims told us they doubt they would receive justice if they reported a crime. That should trouble us all. If victims lose faith in the system, they may stop coming forward. Justice cannot be delivered if victims are silent.

“I believe all victims deserve to be treated with decency and respect. This means good communication, tailored support, and a clear understanding of their rights and entitlements. Sadly, this report sends a very clear message that we have a great deal of work to do to rebuild victim confidence in the justice system.”

• Read the news story.
• (An Easy Read version of this report will be made available at a later point.)