Are victims satisfied? Part 1 – a scoping review

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Overview

This scoping review looks at the way in which police forces currently measure and monitor victims’ satisfaction with the police. It examines how this data is used to develop and improve services for victims. Since April 2017, the Home Office no longer requires police forces to collect victim satisfaction data as part of the mandatory Annual Data Requirement. This scoping review looks at how police forces plan to measure victim satisfaction following this decision.

Responses from the 24 participating police forces suggest there is good practice across the country in how victims’ satisfaction is measured and in how that data is used to improve services for victims. All 24 forces plan to continue to collect victims’ views in line with their policing priorities, though it is not clear whether all police forces will do so now that it is not a mandatory requirement.