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Recommendation

Improving the victim experience of the criminal justice system: recommendation 1

Updated: 1 October 2025
© Copyright, Victims Commissioner 2025.
Recommendation date:
7 March, 2025
Agency:
Ministry of Justice
Document title:
Justice delayed: The impact of the Crown Court backlog on victims, victim services and the criminal justice system
Status:
Awaiting response

Recommendation:

The Ministry of Justice undertake a review of the victim journey with a view to exploring options for better delivery of Victims’ Code rights and communication, including exploration of a ‘single point of contact’ liaison or navigator that has responsibility for overseeing all communication and arrangements with the victim.