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Recommendation

Improving the victim experience of the criminal justice system: recommendation 19

Updated: 1 October 2025
© Copyright, Victims Commissioner 2025.
Recommendation date:
7 March, 2025
Agency:
Home Office
Document title:
Justice delayed: The impact of the Crown Court backlog on victims, victim services and the criminal justice system
Status:
Awaiting response

Recommendation:

The Home Office undertakes a national review of the role of WCU, specifically focusing on the requirement of adequate training and support for staff in WCU. This review should focus on addressing workload, vicarious trauma and work stress, to ensure these staff are fully supported so that they can in turn support victims in the criminal justice system.