Victims and witnesses of crime have certain entitlements. For example, the police must give you a written acknowledgement that you have reported a crime.

The Victim’s Code and Witness Charter set out what needs to be done and when, but they are often silent on how it should be done. We also know that the empathy and respect from providers can make a world of difference, but that these things are not easily captured in a code of practice.

Know your entitlements

The Victims’ Commissioner has long campaigned for improvements to victims’ services, and important changes are starting to happen. For now, though, your best reference to the entitlements is the current guidance.

Guidance on GOV.UK

We know that this guidance can be overwhelming for victims and witnesses. So we’ve produced a ‘victims journey’ that highlights your entitlements at every stage.

Our advice for victims